Downloads
General
- My appointments/contacts/tasks/email messages suddenly disappeared. How can I recover them?
- How do I transfer EPIM and my data to a new PC?
- How does backup work in EPIM?
- How can I change or remove a database password?
- My database file is larger than the backup file. Is that normal?
- Can I get access to internal contents of the EPIM database file?
Synchronization & Integrations
Calendar
Notes
Contacts
- How can I import my contacts into EssentialPIM from other software?
- How can I add or edit fields in contacts?
- Some of the fields are not listed in the main view and some that are listed I don’t need. How do I adjust the view so that only needed set of fields is visible?
- Will it be possible to add additional anniversaries to a contact, i.e. my wife’s birthday?
Portable Edition
- Where can I download the EPIM Portable version?
- Can I use the portable version of EPIM as the desktop one?
- I recently renewed my EssentialPIM Pro license and now the app shows me the following message when trying to register it with the newly acquired key: "Cannot write key information".
- EssentialPIM asks me for the licence key each time I run it on a different PC. How to prevent this?
- EPIM seems to be running slowly from my USB stick. Is there any way to increase its performance?
Ordering & Licensing
- Are we allowed to install and use EssentialPIM Pro on two PCs?
- I'm getting the "Cannot write key information" error when trying to enter my license key. What should I do next?
- I’d like to pay by bank/wire transfer, is that possible?
- I purchased an EssentialPIM Pro license and would like to know if after one year I will have to buy another license again?
- I had ordered EssentialPIM Pro license recently but didn't receive my license key.
Upgrades
EPIM Pro Business
- How can I view records for particular users?
- EssentialPIM tells me that that database is already in use by another app when I try to connect to it.
- We ordered additional EssentialPIM Pro Business licenses but some of the new users are unable to connect to the database. EssentialPIM says that they need a Business edition license. What to do?
- I get the following message: “You need EssentialPIM Pro Business license to connect to EPIM server” when trying to open a database file over network.
- I am unable to connect to my database over the network. What should I do?
- I am trying to connect to a database file over local network or over Internet but EssentialPIM only lets me through if using the SYSDBA (admin) user credentials. How can I connect to the database using another user details?