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Calendar
Contacts
- How can I import my contacts into EssentialPIM from other software?
- How can I add or edit fields in contacts?
- Some of the fields are not listed in the main view and some that are listed I don’t need. How do I adjust the view so that only needed set of fields is visible?
- Will it be possible to add additional anniversaries to a contact, i.e. my wife’s birthday?
EssentialPIM Pro Business
- EssentialPIM tells me that that database is already in use by another app when I try to connect to it.
- We ordered additional EssentialPIM Pro Business licenses but some of the new users are unable to connect to the database. EssentialPIM says that they need a Business edition license. What to do?
- I get the following message: “You need EssentialPIM Pro Business license to connect to EPIM server” when trying to open a database file over network.
- I am unable to connect to my database over the network. What should I do?
- I am trying to connect to a database file over local network or over Internet but EssentialPIM only lets me through if using the SYSDBA (admin) user credentials. How can I connect to the database using another user details?
General
- I want to transfer EPIM with my data to a new PC. How should I proceed?
- How does backup in EssentialPIM work?
- How to change or remove a database password?
- My EPIM database file size is bigger than the backup file size. Is this normal?
- Can I get access to internal contents of the EPIM database file?
- Is it possible to run EssentialPIM on Mac OSX or any version of Linux?
Ordering questions
- Are we allowed to install and use EssentialPIM Pro on two PCs?
- I'm getting the "Cannot write key information" error when trying to enter my license key. What should I do next?
- I’d like to pay by bank/wire transfer, is that possible?
- I purchased an EssentialPIM Pro license and would like to know if after one year I will have to buy another license again?
- I had ordered EssentialPIM Pro license recently but didn't receive my license key.
Upgrades
- Will my data be preserved if I upgrade EssentialPIM Free to the Pro version?
- I tried EssentialPIM Free version, liked it and purchased the Pro one. However, all my data was lost after installation of EPIM Pro. How to recover it?
- I’m unable to update to the newest EPIM version due to the license expiration. Why?
Synchronization and integration
Android EPIM
Portable edition
- Can I use the portable version of EssentialPIM as the desktop one?
- I recently renewed my EssentialPIM Pro license and now the app shows me the following message when trying to register it with the newly acquired key: "Cannot write key information".
- EssentialPIM asks me for the licence key each time I run it on a different PC. How to prevent this?
- EssentialPIM seems to be running slowly from my USB stick. Is there any way to increase its performance?